General Terms and Conditions

These General Terms and Conditions constitute a contract, provided no other contract exists. They apply to any services related to ensa, a programme of the Swiss Foundation Pro Mente Sana, Zurich.
Valid from 25 March 2019

Scope / General

ensa, a programme of the Pro Mente Sana Foundation, is supported by the Beisheim Foundation.
A course takes place at the advertised location and times. It includes the teaching materials, examination and certificate and/or ID card. The course organizer is the Swiss Foundation Pro Mente Sana.

Conclusion of the contract

ensa first aid courses can be obtained from Fees will be charged. Registration for a course is conditional on the acceptance of the present General Terms and Conditions. Thus registering for a course obliges you to pay the course fee.
Courses are open solely to competent persons resident in Switzerland or the Principality of Liechtenstein.

Prices and payment

Applicable course prices are those set out at at the time of registration. All prices are expressed in Swiss francs. Participants can pay for courses using the payment methods set out at
Only one voucher can be used per order. They cannot be cumulated.

Data protection

We process the information relating to you that we need for course registration with the greatest care and in accordance with Swiss data protection. No use of it is made outside Pro Mente Sana.
We do not sell your data to other institutions or companies.

Course places and course implementation

Course places are allocated in the order in which registrations are received, subject to prompt payment.
Even though a course has been confirmed, it may be cancelled if there is an insufficient number of participants. In this event, course participants are notified and their payments are refunded or credited to their next invoice.

Deregistration and missed classes

All registrations for an ensa first aider course are final. Deregistrations can be sent to However, no refunds will be made.
Missed classes cannot be made up, and no refunds will be made.
Instructor training courses are subject to special registration and deregistration conditions, which are agreed when the registration is confirmed.

Video and audio recordings

No video or audio recordings may be made without the express consent of ensa, instructors and course participants. This is subject to Swiss data protection.
Changes to courses and prices
The right to make significant changes to courses and prices is reserved.


We exclude all liability for damage incurred. This applies to all ensa courses. We accept no liability for theft or loss.

Customer service and complaints

If your personal information changes or you have a complaint, please contact

Final provisions and place of jurisdiction

Should any part of these General Terms and Conditions prove for any reason to be unenforceable or invalid, the effectiveness of the remaining provisions shall be unaffected thereby.
Only Swiss law shall apply, to the exclusion of conflict-of-law rules. The place of jurisdiction is the head office of the Swiss Foundation Pro Mente Sana, i.e. Zurich.