Questions and Answers

  • What does the ensa course entail?

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    The ensa course starts off with the mediation of basic knowledge about mental health and mental illness. Together we will reflect on the frequency of mental illnesses as well as how we approach people experiencing mental health problems in our society. You get to the know the first aid for mental health in 5 steps and study the most common or most serious mental illnesses (depression, anxiety disorder, psychosis and addiction) First aid in crisis situations will be discussed and practiced throughout the course, as well as how to address and support people showing initial signs of mental health issues.
  • Who can become a first aider?

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    In principle anybody who is over 18 can become a first aider.
  • What do first aiders have that others don’t?

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    First aiders have a basic knowledge of various mental health issues and crisis. They know how to approach the affected person in their personal milieu, to help, support and inform them as well as to encourage them to seek professional help and activate additional. First aiders do not learn how to diagnose mental illnesses.
  • How much does an ensa first aid course cost?

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    The ensa first aid course costs CHF 380, which includes the course material, certificate and ID card.
  • How do I pay for the ensa first aid course?

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    The first aid course is paid directly during the booking process on the website. The following means of payment are accepted: Postfinance, Mastercard, VISA, Paypal or TWINT.
  • Can I cancel my attendance at an ensa first aid course?

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    Cancellation is possible, but the course fee is not reimbursed.
  • Can I register provisionally?

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    No, your registration for the ensa first aid course is always final.
  • What happens, if I cannot fully attend the course?

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    In order to be admitted to the exam and obtain the certificate and the ID card, you must attend all four parts of the first aid course. An absence of maximum one hour is permitted in consultation with an instructor. Missed parts of the course cannot be made up for. If a medical certificate can be presented, the possibility of catching up on missed parts can be considered.
  • Who conducts ensa first aid courses?

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    The ensa first aid courses are conducted by an ensa instructor. They have been prepared by specially qualified trainers of the Pro Mente Sana Foundation.
  • Where and when will the next ensa first aid course be held?

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    You can register for an ensa first aid course directly at Kursseite.
  • Where can I register for the ensa first aid course?

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    You can register for an ensa first aid course directly at Kursseite.
  • How long does the ensa first aid course last?

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    The ensa first aid course lasts for 12 hours in total. It consists of four sessions of 3 hours each.
  • At what times are ensa first aid courses held

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    The times vary. Full details of all courses are displayed at course overview.
  • Is there a final exam?

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    Yes. After the ensa first aid course all participants receive an electronic link to a survey about the course and the exam. The exam consists of two case studies, each with 5 questions, and 5 true-or-false questions (15 questions altogether). First aiders who pass the exam are sent the ensa first aider certificate and the ensa first aider ID card by post.
  • What documentation do I receive before, during and after the ensa first aid course?

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    We do not send out documentation in advance. You will receive the ensa manual during the course, and when you pass the exam, the ensa first aider certificate.
  • What preparations are necessary?

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    No preparations are necessary.
  • How long is the ensa first aider certificate valid?

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    The ensa first aider certificate is valid for three years. After that, the holder must take a short refresher course to maintain its validity.
  • How many people can take part in an ensa first aid course?

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    This is at the discretion of the ensa instructors, up to a maximum of 20 people. We recommend a group size between 8 and 20.
  • In what language are ensa first aid courses conducted?

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    In German, French, Italian and English.
  • Which professional groups recognise the ensa course as continuing education?

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    The ensa course is compliant with the regulations of the EMR (ErfahrungsMedizinisches Register). The Swiss Association of Nutritionists will certify the ensa course with 12 SVDE points from 1 January 2020.
  • Is the ensa course reimbursed by health insurance companies?

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    The Swica reimburses partially the course's costs if supplementary insurance is held. Depending on the supplementary insurance, this portion can be 50% or more. Clarifications are currently being considered by other insurers regarding reimbursement.